What steps can a homeowner take when they hire a contractor and they are not satisfied with their work?

The homeowner must file the complaint in writing; provide a copy of their contract with the contractor, and a copy of their cancelled check front and back. The inspector will inspect for any code violations. The inspector sends the contractor a letter listing the code violations that must be corrected.

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1. How high the grass has to be before the City sites the property owner?
2. What is the process when a complaint is filed?
3. What steps can a homeowner take when they hire a contractor and they are not satisfied with their work?