Payment Options

PAYING YOUR UTILITY BILL

Customers who wish to pay their Utility Bill using cash may use one of the following options: 

Cash Payments can be made at Wal-Mart, Discount Drug Mart, and Fligners. 

Customers may drop off cash envelope(with bill) to the City Utility Department night drop box located at the Billing Office at 1106 W 1st Street Lorain OH 44052. 

*Please note that there is a slight risk of the envelope getting lost due to no in-person contact and no receipt issued at the time of drop off. 

 Payments can also be be made over the phone: (440)204.2500 option 2

Online Bill Payment Instructions

Create an Online Account

· Select “Register Now”

· Fill in the form

· Select on “Enroll”

Select Add Account

· Enter you City of Lorain 11 digit account number including the dash as follows: 99999999-999

· Select an account Alias for this account – something to help you identify the account(like an address), helpful if you have multiple accounts

· Read and agree to Paymentus Terms

· If you agree to Terms, select “Add Account”

· You can add multiple utility account to one User Account

Make a One-Time Payment

· Select “Pay my Bill”

· Select your Account

· Select “Continue”

Schedule Recurring Payments

· Go to “Auto Pay”

· Add Schedule

· Select Utility Bill Account Number

· Comtinue

Cancel Online Autopay

· Go to “Auto Pay” section

· Click on pencil symbol beside “Schedule Details”

· Click on “Remove Schedule”

Change your Credit Card Information

· Go to “My Wallet” section

· Click on “Edit” beside the method of payment you would like to update or remove

· Enter updated information and click on “Confirm”

· To Remove payment method entirely, click on “Remove Payment Method”

Remove Accounts

· Go to “Accounts” section

· Click on pencil image besides “Account Details”

· Click on “Remove Account”

Account Number

Your account number will change if you move or the home sells, it is your responsibility to deactivate the online bill when you move out

Problems

If you experience problems with the Paymentus online payment system, please email customer service (customercare@paymentus.com) or call Paymentus at 800.420.1663

Questions

Questions pertaining to your utility bill should be directed to the City of Lorain Utility Billing Department (440)204.2500 option 3

Click here to download the instructions in .PDF format

Click here to access the Online Payment System